FAQs

Thank you for choosing EllieBeth Designs UK to brighten up your day! Below, you'll find some of our Frequently Asked Questions, If your question isn't answered below, please contact us at support@elliebethdesignsuk.com 

 Will it look exactly as it does on my screen?

Please be aware that different monitors will display colours differently, and there is also variation in the printing of the same product at times - including the planners for which these stickers are designed. (I have an Erin Condren planner with two different colours in the same month!) Therefore, these stickers are sold as 'coordinating' rather than 'matching'. Of course, I make every effort to match as closely as I can, but there will be variations which cannot be helped. Rest assured, however, that you are purchasing a quality product, made with love and care!

Are there any coupon codes available?

Any sales will be publicised through social media and an announcement on the website too - you can also sign up for our newsletter to keep up to date with all the latest releases and offers! Please be aware that you can use only one code per order - this includes Rainbow Reward codes.

When will my order ship?

For instock items, please see the estimated dispatch times on the home page. For all made to order items, the estimated dispatch time is 1-2 weeks. 

Can you combine multiple orders?

Unfortunately, my policy is to not combine orders due to the way in which orders are processed and the current volume.

At times, I may upgrade your shipping method at no extra cost to you.

Can you make me a custom order?
Pop me an email to hello@elliebethdesignsuk.com with details of what you’re after, and if I can help, I will! There is also document on the group where you can add sticker suggestions though, or mark which ones that are on there you like.
Who are the Creative Planning Team?
The Creative Planning Team are a group who help me with the day to day running of the Facebook group, as well as being active on other social media channels. They offer feedback to me on new ideas, showcase EllieBeth Designs UK stickers in their own planning, and are generally fabulous people.
From time to time, spaces will become available on the team, and I will let you know when applications are open!

 

There's a problem with my order!

Please contact me at support@elliebethdesignsuk.com with your order number, including details of the issue, with pictures where possible.

If an item is faulty, I will ask you to either return it to me for a replacement or refund, OR may offer a partial refund.