Delivery & Returns

Current estimated dispatch times for in stock products is displayed on the home page - made to order items have a dispatch time of 1-2 weeks. 

Shipping

Please check the estimated shipping dates before ordering. You can choose your shipping method at checkout. At present, orders over £50 receive the option of free shipping in the UK.

Returns/ Cancellations

Please contact me within 14 days of delivery, and items must be shipped back to me within 30 days of delivery. I am not responsible for return shipping costs, and if the item is not returned in its original condition, the buyer is responsible for any loss in value. I strongly recommend you use a tracked method of postage.

Because of the nature of the following items, unless they arrive damaged or defective, I do not accept returns for:

  • Custom or personalised orders
  • Digital downloads
  • Items on sale

If an item is faulty, I will ask you to return it to me for a replacement or refund.

If you wish to cancel an order, this must be done within 24 hours of the order being placed. After this, I cannot guarantee that it will not have started being processed. Please contact me as soon as possible at support@elliebethdesignsuk.com quoting your order number.

Customs and import taxes

Buyers are responsible for any customs and import taxes due on your order. These may have to be paid to your postal carrier before you can receive your order. Please ensure you are aware of what these will be before placing your order.